Returns & Cancellation Policy

We welcome you to Cronakart Please read the following terms of service (“Terms & Conditions”) as they govern your use of Cronakart . The website is owned and operated by TrueEzon Retails. If you continue to browse and use this website & software, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

Image Policy
All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.

Order Placement
All our orders are primarily placed online through the store or raising an enquiry on the software, there might be instances where over the phone assistance is provided. After you place your order, we will send you an e-mail acknowledgement. Our phone and email addresses are available in the contact us section of website. Order is processed upon confirmation of payment or otherwise if you are provided with credit terms. By placing an order on Cronakart.com or through the Cronakart software, you agree that you are buying for your business needs. If material is in stock or readily available, goods are delivered in less than 5 working days. For special order or out of stock items delivery times are 2 weeks. If we are not able to fulfill your order then we will refund your entire amount within 15 business days. If order time exceeds what we have committed to, we will contact you to determine if you want to execute the order with the new delivery time. If you do not wish to execute the order at that time, we will refund your entire amount

Taxes & Duties
We invoice all transactions and charge all taxes as per regulation. We charge the relevant GST depending on the item being shipped. We are GST compliant and provide GST compliant invoicing with relevant HSN codes. Payment Methods We accept payments via Netbanking, NEFT/RTGS, debit cards, credit cards .

Returns & Cancellation Policy:
Cronakart reserves the right to cancel any order under the following circumstances:

1. You provide wrong or incomplete details (complete address including PIN code, phone number, etc.) while placing the order.
2. You do not re-confirm COD orders.
3. Wrong product listing on our website (error in price, specification, quantity etc.)
4. Product unavailability with us.
5. Delivery service not available at your specified address (Pincode).

There are a few important things to keep in mind when returning a product you purchased.
You can intimate our team (Support@Cronakart.com/+91-7531009921) for return of damaged & defective items within 24 Hours of receipt of your goods.
To complete your return, we require a receipt or proof of purchase
Returns will be accepted for items only with manufacturing defects/wrong products delivered/in-transit damages. Only items that have been purchased directly from Us.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Replacement/Refund: Replacement product will be shipped to you within 7 working days. If replacement can’t be provided we will refund the entire amount Warranty Claims as per the Brand’s Warranty Policy

COD charges paid by the customer while ordering will be deducted from the total order value in case of refunds being made to the customer.

If the item meets the characteristics described by seller and corresponds your request (color, size, configuration, etc.) and there are no defects, such item is not eligible for return and refund. It is only possible to return items which are significantly different from photographs and description provided by the seller.

Please note: In a few casestimes, we don’t accept return/exchange if we have shipped the correct item.This is totally as per Cronakart ’s discretion and is handled on a case to case basis.

MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at anytime. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Cancellation Policy:
1. You can cancel your order (completely or partially) at any time before it is dispatched from our warehouse by sending an e-mail from your registered e-mail ID to Support@cronakart.com with your complete order details.
2. In case of prepaid orders where payment was made online, (credit card/debit card/e- wallet/net banking) refund will be initiated in the same payment mode as originally used for placing the order. Generally, refund amount gets credited to you in 24 hours of refund initiation.
3. In case of payment mode being bank transfer (NEFT/IMPS/RTGS) or Cheque or COD (Cash on Delivery), please send us an image of cancelled cheque of the account in which you wish your refund, along with the cancellation request.
4. If cancelled cheque is not available, please send us following details:
Account Holder’s Name
Account Number
Bank Name
IFSC Code

Cronakart reserves the right to cancel any order under the following circumstances:
1. You provide wrong or incomplete details (complete address including PIN code, phone number, etc.) while placing the order.
2. You do not re-confirm COD orders.
3. Wrong product listing on our website (error in price, specification, quantity etc.)
4. Product unavailability with us.
5. Delivery service not available at your specified address (Pincode).

Logistics Expense deduction
In the case of a pre-paid or a part paid order is canceled after the consignment has been shipped, the customer will only receive an amount as a refund which is exclusive of the shipping expense charged to him

Disclaimer
The purchase is not contingent upon a product demonstration. The purchaser shall satisfy himself with the product as desired, including any product demonstration or verification of any function, before buying. Any brand or its authorized dealers, including online sellers, shall not be liable to give any on-site demonstration after purchase of any of the product.